At SOFTVORA PRIVATE LIMITED, we are committed to delivering high-quality digital solutions, including website development, mobile application development, custom software development, digital marketing, graphic design, business consultancy, and related technology services. This Cancellation Policy explains the terms and conditions related to cancellation of services, projects, subscriptions, and agreements entered into with our company. By engaging our services, clients acknowledge and agree to the terms mentioned in this policy.
Due to the nature of digital services, project planning, resource allocation, research, design, and technical work may begin immediately after project confirmation and payment. Therefore, cancellation requests are reviewed based on the project stage, resources used, and work already completed. Clients are advised to carefully evaluate their requirements before confirming any quotation, proposal, service order, or project agreement with SOFTVORA PRIVATE LIMITED.
For website development, mobile application development, custom software development, and other project-based services, cancellation requests submitted before the start of project planning, design, development, or resource allocation may be considered for review. However, once work has started, including requirement gathering, consultation, wireframing, UI/UX design, coding, testing, deployment preparation, or related activities, cancellation may result in partial or full forfeiture of advance payments depending on the work completed.
For digital marketing services such as SEO, social media marketing, paid advertising, content marketing, email marketing, and campaign management, cancellation requests must be submitted in writing. Since marketing work often includes research, campaign planning, content creation, ad setup, account configuration, and resource allocation in advance, fees for completed or committed work may not be refundable. Active campaigns may continue until the end of the current billing period unless otherwise agreed in writing.
For graphic design services, including logo design, branding, social media creatives, brochures, packaging design, UI/UX design, and other creative services, cancellation requests received after work has started may not qualify for a full refund. SOFTVORA PRIVATE LIMITED may retain charges for concepts, revisions, consultation time, creative effort, and resources already used before cancellation.
Clients enrolled in monthly maintenance plans, support agreements, subscriptions, or recurring service contracts may request cancellation by providing advance written notice. Such cancellations generally become effective at the end of the current billing cycle. Charges already paid or incurred for the current service period are generally non-refundable unless specifically agreed by SOFTVORA PRIVATE LIMITED.
SOFTVORA PRIVATE LIMITED reserves the right to cancel, suspend, or terminate any project or service agreement due to non-payment, delayed client communication, failure to provide required details or approvals, violation of agreed terms, misuse of services, unlawful activities, abusive conduct, or any action that affects the company’s operations, employees, reputation, or business interests. In such cases, refund eligibility will be determined after reviewing the project status and expenses incurred.
Any cancellation request must be submitted through an official communication channel such as email or another contact method provided by the company. The request should include client details, project information, reason for cancellation, and any relevant supporting details. Submission of a cancellation request does not automatically confirm cancellation, refund approval, or release from contractual obligations until reviewed and confirmed by SOFTVORA PRIVATE LIMITED.
Third-party expenses already incurred on behalf of the client, including domain registration, hosting, software licenses, premium plugins, cloud services, API subscriptions, advertising budgets, stock assets, or other external services, are generally non-refundable. Such costs may be deducted from any eligible refund amount or remain payable by the client.
SOFTVORA PRIVATE LIMITED aims to maintain transparency, fairness, and professionalism in all client relationships. We encourage clients to communicate concerns, changes, or service issues as early as possible so that suitable solutions can be explored before cancellation becomes necessary.
This Cancellation Policy may be updated, revised, or modified from time to time without prior notice. Clients are encouraged to review this policy periodically. Continued use of our services after any updates will be considered acceptance of the revised terms.
For questions regarding this Cancellation Policy or to submit a cancellation request, clients may contact SOFTVORA PRIVATE LIMITED through the official contact details provided on our website.